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Home > Account Policies

Policy and Procedures: effective 3/17/2008

Parts Warranty:
On new items sold with a manufacturer warranty the customer has the option to contact the manufacturer directly or Winotek for a period of 1 year (OEM and boxed CPU's are 60 days). After this period, you must contact the manufacturer for the remainder of the product's warranty period. Refurbished items are sold with a 30 day warranty period. Physical damage to the product or removal or tampering of Winotek's or the manufacturer's serial number on a product voids Winotek's warranty and may void the manufacturer's warranty as well. If a defective product is returned to Winotek, Winotek has the option to repair or replace the item. We are not responsible for stock levels or market availability on warranty replacement parts.

System Warranty:
All hardware items sold within an assembled system will maintain their original warranty period from Winotek as stated above. Winotek also provides a full one year labor warranty for hardware on systems assembled by Winotek. However, we do not cover any software related issues under the Winotek system warranty. Furthermore, Winotek may not be held responsible for any problems that may occur from any hardware that is not installed by Winotek.

Manufacturer Specifications:
Winotek is not responsible for manufacturer misrepresentation of products, including but not limited to, specifications, compatibility, and documentation of any product.

Special Orders:
Special orders can not be canceled, changed, returned, or refunded. Due to the limitations of special ordered items, all warranty issues will be referred to the product manufacturer. Special ordered items must be Pre-Paid.

Returned Items:
All items are returned at current cost and for credit only. Refunds are only allowed for acceptable reasons and need to be approved by a manager. Returns are also subject to a 10% restocking fee and must be in resalable condition with original manual and anti-static packaging. Customers will pay all freight charges on returned products. After 20 days no returns will be accepted. Freight and labor charges are non refundable. Software is non-returnable.

Damaged Items:
Damaged items resulting from improper storage, handling, inadequate static protection, improper installation, fire, product modification, and or acts of god will not be considered our liability and will not be covered under Winotek’s warranty.

RMA Procedures:
Products Shipped:
Please submit RMA requests via fax, phone, or email to the RMA department during business hours. An RMA# will be issued within 24 hours of receipt of the request. A copy of the original invoices must be provided before an RMA number will be issued. Replacements will be shipped UPS ground unless the customer requests and pays for priority shipping. If an RMA number is more than 20 days old, it is no longer valid and a new RMA number must be obtained.

Products Picked Up:
If the product is brought into Winotek, a copy of the invoice must be provided before any returns or exchanges are processed

Shipping Information:
Products Shipped:

Orders received before 2:30 P.M. EST will be shipped the same day providing products are in stock. All claims for shortages or shipment errors must be made within 1 day after receipt of the shipment. Upon your immediate receipt of your products, please examine the shipment to ensure the packages were not damaged by the carrier during transportation. If the products were damaged, contact the carrier for inspection. We do not issue RMA numbers for product damaged during shipping. We will place a new order for you while the carrier is processing your claim. When shipping complete systems, there will be an extra $15.00 charge for additional packaging to prevent damage during shipping. On all orders under $150 a $5.00 handling fee will be assessed. A $5.00 UPS change of address fee will be passed onto the customer if UPS determines the shipping address is not correct.

Products Picked Up:
Winotek will not be held responsible for invoiced orders after the product has left Winotek’s facilities including, but not limited to, missing or damaged products. The shorted or damaged items will be investigated by Winotek, but does not guarantee automatic replacement.

Net Term Accounts:
The Customer agrees to make payment in full to Winotek, for all amounts due as shown on the invoices or other records of Winotek. The customer also agrees to pay a 1.5% per month late fee for invoice balances that are past their due date.